Managing to Achieve - A development programme for First Line & Supervisory Managers

Duration: 11 half-day workshops over 22 weeks

Introduction

People are often promoted into supervisory or management roles because they excel as skilled, committed, responsible and willing operatives. This programme will give you the confidence, skills, techniques and tools to:

supervise and manage effectively
improve the performance and motivation of your staff and teams
raise the efficiency and quality of products and services
become a better decision maker
manage your time successfully

The course is ideal for:

supervisors, charge-hands, first line managers and those who aspire to become managers in service, administration or production environments

Course outline

The workshops deliver a blend of taught sessions, experiential learning, experimentation, self assessment questionnaåires and skills rehearsal.

How will I learn?

The 22-week programme gives time for you to experiment with new skills and techniques, leading to deep learning. The informal atmosphere allows you to be yourself and to learn in a non-threatening environment in which confidentiality is always respected. You’ll develop your own toolkit of approaches, techniques and skills for managing people, tasks, problems and personal effectiveness. Throughout the programme, you will prepare and maintain your personal development plan and learning log.

What skills and knowledge will I develop?

Workshop 1: The role of the first line manager or supervisor

Workshop 2: Motivating individuals and teams

Workshop 3: Team leadership

Workshop 4: Implementing change

Workshop 5: Effective communication

Workshop 6: Dealing with challenge and conflict

Workshop 7: Improving staff performance through appraisal

Workshop 8: Instruction and delegation

Workshop 9: Coaching for performance

Workshop 10: Problem solving and action planning for continuous improvement

Workshop 11: Managing your time and priorities

How will my learning be assessed?

This is not an assessed programme. Instead, the focus is on self development and creating better workplaces. In your learning log you will record and evaluate techniques and approaches that you use throughout the programme.

Why choose this course?

The course gives you the time to consolidate your learning and adapt the techniques and skills to suit your own requirements. Over the 22 weeks, you will develop confidence and skill in managing people, dealing with difficult situations and getting the best from your team. You will be able to bring your own particular problems and situations to the programme and discuss in confidence how best to deal with them.

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What is available