Customer Service Apprenticeships in West Yorkshire

Customer Service

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Introduction

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors.

Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career. 

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Entry Requirements

Learners should be employed for 30+ hours per week in a customer service environment and should be undertaking work which satisfies that criteria of the qualification.

Maths and English at GCSE A*-C, Level 2 Functional skills or Level 2 Key Skills are not required but if held, will exempt the learner from these elements of the Apprenticeship framework.

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Course Structure

The new combined Diploma in Customer Service includes:

  • Knowledge of the vocational area
  • Competency in the vocational area
  • Personal Learning and Thinking skills
  • Employee Rights and Responsibilities

If applicable, learners will also work towards:

  • Level 1/2 Functional Skills in English
  • Level 1/2 Functional Skills in Maths
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Assessment Methods

Assessment for the Diploma in Customer Service will take place in the work environment.

An assigned assessor will visit the learner once a month for 1-2 hours in order to assess competency and knowledge in the vocational area. 

Online tests may need to be completed if the learner is working towards Maths and English qualifications.

E-Learning will be completed to work towards Personal Learning and Thinking Skills, Employee Rights and Responsibilities and any Maths and English required.

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Advanced Learner Loan

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